Last Updated:
February 3, 2025
These terms apply to businesses utilizing Artoh Services. Artoh operates under the legal frameworks applicable in the respective countries where it provides services. Users are responsible for ensuring compliance with local laws and regulations when using Artoh Services, including but not limited to, financial, data protection, and anti-money laundering laws.
At Artoh, we provide a business-to-business (B2B) cross-border payment solution designed to facilitate seamless international transactions for businesses, particularly in regions with limited USD reserves. We leverage stablecoins as a backend liquidity tool in partnership with local financial institutions (“Local Partners”) to convert local currency payments into fiat USD for delivery to recipients. These terms govern your use of the software, systems, and services we provide (the “Artoh Services”). This agreement is between you and Artoh Inc., a company incorporated in the USA with its registered office at 169 Madison Ave #2151, New York, NY 10016. These terms apply exclusively to businesses utilizing Artoh Services. Our Privacy Policy explains how we collect and use any business or personal information you share with us.
Certain features of the Artoh Services are provided by our Local Partners. By applying for an account with us (“Artoh Account”) and using the Artoh Services, you agree to comply with these terms, the terms and conditions of our Local Partners (the “Local Partner Agreements”), and any other applicable terms linked in this document.
IMPORTANT: You agree to receive all communications from us and our Local Partners electronically. For more details about our E-Sign Policy, see Section 7.2.
ARTOH IS A MONEY SERVICES BUSINESS REGISTERED IN THE UNITED STATES WITH THE U.S. TREASURY DEPARTMENT'S FINANCIAL CRIMES ENFORCEMENT NETWORK (FINCEN). ARTOH IS NOT A BROKER/DEALER OR EXCHANGE.
IN ADDITION TO THIS AGREEMENT, CERTAIN DISCLOSURES APPLY TO YOUR USE OF THE ARTOH SERVICES. YOUR AGREEMENT TO THE TERMS OF THIS AGREEMENT INCLUDES YOUR ACKNOWLEDGEMENT OF AND AGREEMENT TO THOSE DISCLOSURES, WHICH CAN BE FOUND IN EXHIBIT A TO THIS AGREEMENT.
IMPORTANT: You agree to receive all communications from us and from our Local Partners electronically. This means you cannot contact us about Artoh Services by telephone or by regular mail unless expressly permitted. For more details about our E-Sign Policy, read Section 7.2.
ARBITRATION NOTICE: THESE TERMS REQUIRE YOU TO RESOLVE ANY DISPUTES WITH US IN SMALL CLAIMS COURT OR IN ARBITRATION, AND TO WAIVE YOUR RIGHT TO A JURY TRIAL IN A COURT. YOU ARE ALSO PROHIBITED FROM JOINING A CLASS ACTION LAWSUIT AGAINST US. SECTION 7.8 CONTAINS MORE DETAILS ABOUT THESE WAIVERS AND HOW YOU CAN OPT-OUT OF ARBITRATION.
1.1. Artoh operates as a B2B cross-border payment platform, enabling businesses to initiate payments in local currency that are processed through our Local Partners and delivered as fiat USD to recipients. We utilize stablecoins solely as a backend mechanism to provide liquidity, particularly in countries with low USD reserves, ensuring efficient and cost-effective transactions. Businesses can open an account through Artoh (an “Artoh Account”), which integrates with our Local Partners’ payment infrastructure to facilitate these services. Neither you nor your recipients interact with stablecoins directly, as all such operations are managed exclusively by Artoh and our Local Partners behind the scenes.
1.2 To be eligible to apply for and use an Artoh Account, you must: (a) be a registered business entity or an authorized representative of a business who is at least 18 years old; (b) have the legal capacity to agree to these terms; and (c) be engaged in commercial activities requiring cross-border payment solutions. If you are opening an Artoh Account on behalf of a business (a “Business User”), you promise us that: (i) you are authorized by the Business User to open an Artoh Account and enter into this agreement; (ii) you are an executive officer of the Business User or hold a position that permits you to make significant decisions for the Business User; and (iii) the Business User will use the Artoh Services solely for legitimate commercial purposes related to cross-border payments. The Artoh Services are not available for personal, consumer, or household use.
1.3 We cannot provide an Artoh Account to you if your business is incorporated, operates, or conducts transactions in a U.S. state or country where we or our Local Partners do not provide the Artoh Services (“Restricted Locations”). We may add or remove Restricted Locations from the list at any time without notifying you. We also comply with all U.S. sanctions laws, including those enforced by the U.S. Office of Foreign Assets Control (OFAC), and are unable to provide Artoh Services to you if your business is located in a sanctioned country or if you, your business, or any associated parties are listed as prohibited entities by the U.S. government.
1.4 We require certain business and personal data from you to verify your identity and eligibility, process your Artoh Account application, and provide the Artoh Services in compliance with applicable laws. This data may include your business name, address, tax identification number, ownership structure, the name, email address, phone number, date of birth, and government-issued identification of authorized representatives, as well as the intended purpose of your transactions and the source of funds used for payments. We may collect this information directly from you or, with your permission, from our Local Partners. We may retain records of this data as required by our Local Partners or applicable law. All information you provide must be accurate, complete, and up to date at all times.
1.5 You can access your Artoh Account using your login credentials (“Login Credentials”). While we may assist with account security measures, you are primarily responsible for safeguarding your Login Credentials and monitoring account activity for unauthorized access or suspicious behavior. Artoh will not be liable for any unauthorized access or use of your Login Credentials unless such access results directly from our gross negligence or willful misconduct. In case of suspected unauthorized access, please contact us immediately at support@artoh.com for assistance.
1.6 NEITHER WE NOR OUR LOCAL PARTNERS ARE LIABLE FOR ANY UNAUTHORIZED ACCESS OR ACTIVITY IN YOUR ARTOH ACCOUNT, EXCEPT AS PROVIDED IN SECTION 7.5. We will treat any unauthorized access or activity as potentially fraudulent, and you must notify us within 24 hours if you become aware of or suspect such activity. Upon notification, we may temporarily restrict access to your Artoh Account, suspend any pending transactions, require you to update your Login Credentials, and take other reasonable steps to secure your account. You must also: (a) promptly report any potentially fraudulent activity to applicable legal authorities; (b) provide us with a copy of any report prepared by such authorities; (c) cooperate fully with us, our Local Partners, and legal authorities in any investigation; (d) complete any required affidavits promptly, accurately, and thoroughly; and (e) allow Artoh, our Local Partners, or a designated third party access to your systems or devices if relevant to the investigation.
2.1 When you submit a request for a cross-border payment (“Transaction”) through your Artoh Account, you are authorizing us and our Local Partners to process that Transaction on your behalf. To initiate a Transaction, you must first request a payment quote (“Quote”) specifying the amount in local currency and the recipient’s details. We will provide a Quote that includes the total cost, incorporating the exchange rate sourced from our liquidity partners and any applicable fees. Each Quote is valid only for a limited time due to market volatility, and you must accept the Quote within that period to proceed. Upon acceptance, you will transfer the specified local currency amount to the account designated by our Local Partner, and we will arrange for the delivery of fiat USD to the recipient’s designated account.
2.2 To process Transactions, you must ensure that sufficient funds in local currency are transferred to the account specified by our Local Partner in a timely manner. You acknowledge that Artoh does not directly receive or hold your funds; instead, our Local Partners manage the receipt of local currency and convert it into stablecoins as a backend liquidity mechanism. Neither you nor your recipients will interact with or receive stablecoins, as this process occurs solely between Artoh and our Local Partners. We reserve the right to suspend or reject Transactions if we suspect delays, errors, or discrepancies in the local currency transfer process, or if the transfer originates from an account not under your sole ownership or control. You authorize us to share Transaction-related data with our Local Partners to facilitate processing and compliance.
2.3 As part of our legal compliance program (“AML/CTF Compliance Program”), we and our Local Partners will monitor Transaction activity and review your business data on an ongoing basis to prevent financial crimes, pursuant to applicable laws and the policies of our Local Partners. This includes verifying the legitimacy of the source of funds and ensuring compliance with U.S. sanctions and anti-money laundering regulations. You agree to provide additional documentation or information upon request to support these efforts.
2.4 You are solely responsible for monitoring your Transaction history and ensuring the accuracy of recipient details provided in each Quote acceptance. We are not liable for losses due to errors in recipient information or delays in local currency transfers to our Local Partners, unless such losses result from our gross negligence. To protect your Artoh Account and Transactions from unauthorized activity, you must: (a) review your Transaction history regularly via your Artoh Account; (b) immediately review Transaction confirmations and notices we send you through your Artoh Account or to the email address associated with your account; (c) verify receipt of Transaction confirmations; and (d) notify us within 24 hours at support@artoh.com if you do not receive a confirmation or suspect any issues with a Transaction.
3.1 You may close your Artoh Account at any time by providing us with 30 days’ written notice, unless we or our Local Partners suspect that you are closing your account to evade law enforcement, regulatory scrutiny, or an ongoing investigation related to your use of the Artoh Services. Closing your Artoh Account will not affect any rights we owe to you or obligations you have to us that accrued prior to closure. If there are any active Transactions at the time of your closure request, we will work with our Local Partners to complete those Transactions by transferring the agreed-upon fiat USD amounts to the designated recipient accounts before finalizing the closure of your Artoh Account, provided no legal or compliance issues prevent such completion.
3.2 We reserve the right to immediately reject, suspend, or terminate Transactions, your Artoh Account, or any related activities, and to instruct our Local Partners to freeze any funds in their possession without prior notice if: (a) we suspect you have violated these terms, our AML/CTF Compliance Program, or any applicable laws or regulations; (b) we are required to do so by applicable law, a Local Partner, or any valid order from law enforcement or regulatory authorities; (c) we or our Local Partners detect suspicious or unauthorized activity or any actual or attempted unauthorized access to your Artoh Account or Login Credentials; (d) your business no longer operates in a jurisdiction where we or our Local Partners are authorized to provide the Artoh Services; (e) a Local Partner terminates its relationship with us or suspends its services affecting your Transactions; or (f) you have not initiated any Transactions or accessed your Artoh Account for a period exceeding 12 months. We will notify you of any suspension or termination through your Artoh Account or via email to the address associated with your account, unless prohibited by law or legal order.
3.3 In the event of suspension or termination, we and our Local Partners may retain records of your account activity, Transaction history, and any provided business data as required by applicable law or our compliance policies. You remain responsible for any obligations, including fees or liabilities, incurred prior to termination. Neither Artoh nor our Local Partners will be liable for any losses you incur as a result of suspension or termination exercised in accordance with this Section 3, except to the extent such losses are solely attributable to our gross negligence or intentional misconduct as determined by a court of competent jurisdiction.
4.1 You can access the fees applicable to your Transactions through your Artoh Account or within the Quotes provided to you prior to initiating a Transaction (“Fees”). Our Fees are incorporated into the exchange rates and total costs presented in each Quote, and they may vary depending on the region, currency pair, Transaction volume, and the specific Local Partner involved in processing your payment. Fees are subject to change at our discretion or based on adjustments by our Local Partners, and you are solely responsible for reviewing the Fees included in each Quote before accepting it. By accepting a Quote and initiating a Transaction, you agree to pay the Fees as disclosed at that time, and no additional charges will be imposed on recipients unless expressly agreed in writing.
4.2 Due to the volatility of currency exchange rates and the operational costs associated with our Local Partners, each Quote is valid only for the time period specified therein, typically a short window to reflect real-time market conditions. If you do not accept a Quote within this period, it will expire, and you must request a new Quote to proceed with your Transaction. We do not guarantee that subsequent Quotes will offer the same rates or Fees as an expired Quote, and we are under no obligation to honor expired Quotes under any circumstances.
4.3 You are solely responsible for any additional costs or charges imposed by your financial institution or intermediary banks during the transfer of local currency to the Local Partner’s designated account, including but not limited to wire transfer fees, currency conversion fees, or service charges. Neither Artoh nor our Local Partners will cover or reimburse these external costs, and you must ensure sufficient funds are available to cover both the Transaction amount and any such fees to avoid delays or rejection of your Transaction. We are not liable for any losses resulting from your failure to account for these additional costs, unless caused by our gross negligence.
5.1 To ensure compliance with applicable laws and our AML/CTF Compliance Program, we require you to provide accurate and up-to-date business data for know-your-business (KYB) verification purposes. This may include your business registration documents, tax identification number, ownership structure, authorized representative details (e.g., name, ID, contact information), and the purpose and source of funds for your Transactions. We may request this information upon account opening, periodically thereafter, or in connection with specific Transactions, and you authorize us to share it with our Local Partners solely for compliance and Transaction processing purposes. Failure to provide complete and accurate data may result in the suspension or termination of your Artoh Account or rejection of Transactions.
5.2 We comply with all U.S. sanctions laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC), and reserve the right to reject, suspend, or reverse any Transaction that, in our sole discretion or that of our Local Partners, may involve sanctioned jurisdictions, entities, or individuals. This includes Transactions where you, your recipients, or any associated parties are identified on a sanctions list or located in a prohibited region. You warrant that your use of the Artoh Services will not violate any sanctions laws, and you agree to indemnify us for any losses arising from such violations.
5.3 ARTOH IS REGISTERED WITH FINCEN AS A MONEY SERVICES BUSINESS AND IS SUBJECT TO THE BANK SECRECY ACT (BSA) AND ITS IMPLEMENTING REGULATIONS. As an MSB, we maintain an AML/CTF Compliance Program designed to detect and prevent money laundering, terrorist financing, and other financial crimes. You agree to cooperate fully with this program by providing requested documentation, responding to compliance inquiries, and ensuring that your Transactions align with legitimate commercial purposes. We may suspend or terminate your Artoh Account or any Transaction if we suspect non-compliance with AML, KYB, or sanctions requirements, and we will report such activity to regulatory authorities as required by law.
5.4 Stablecoin Risk Acknowledgement ALTHOUGH YOU AND YOUR RECIPIENTS DO NOT DIRECTLY INTERACT WITH STABLECOINS WHEN USING ARTOH SERVICES, ARTOH INTERNALLY UTILIZES STABLECOINS FOR LIQUIDITY PURPOSES. THERE ARE MANY RISKS ASSOCIATED WITH THE USE OF STABLECOINS. THESE RISKS ARE DESCRIBED IN DETAIL IN OUR STABLECOIN RISK DISCLOSURE FOUND IN EXHIBIT B OF THIS AGREEMENT. BY USING THE ARTOH SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE REVIEWED, UNDERSTOOD, AND ACCEPTED THESE RISKS.
5.5 We reserve the right to refuse to process, or to cancel, correct, clawback, or reverse, any Transaction in response to a subpoena, court order, or other government directive, or if we suspect the Transaction may involve money laundering, terrorist financing, fraud, or any other illegal activity. In such cases, we may reverse the Transaction, and neither Artoh nor our Local Partners will be obligated to reinstate it at the same terms or rates. We are not responsible for any losses, whether direct or indirect, that you may incur as a result of our good faith efforts to comply with applicable laws or legal orders, and you waive any claims against us arising from such actions.
6.1 You are solely responsible for ensuring the accuracy and completeness of all Transaction details submitted through your Artoh Account, including but not limited to the recipient’s name, account number, bank details, and the purpose of the payment as specified in each Quote acceptance. Errors, delays, or losses resulting from inaccurate or incomplete information provided by you are your responsibility, and neither Artoh nor our Local Partners will be liable for such issues unless they arise directly from our gross negligence or intentional misconduct. You must verify all Transaction details prior to accepting a Quote to avoid disruptions in the payment process.
6.2 To support our AML/CTF Compliance Program and ensure the lawful use of the Artoh Services, you agree to cooperate fully with any compliance reviews, audits, or documentation requests initiated by Artoh or our Local Partners. This includes promptly providing additional business data, Transaction justifications, or evidence of fund sources upon request, whether during onboarding, periodic reviews, or in connection with specific Transactions. Failure to comply with these requests within the timeframes specified may result in the rejection of Transactions, suspension of your Artoh Account, or termination of your access to the Artoh Services, at our sole discretion.
6.3 You shall not use the Artoh Services for any purposes prohibited under these terms or applicable law, including but not limited to consumer remittances, cryptocurrency trading, arbitrage, or Transactions involving sanctioned jurisdictions, entities, or individuals. A detailed list of prohibited activities is provided in Exhibit C to this agreement, and you acknowledge that this list may be updated by us at any time with notice via your Artoh Account or email. Any attempt to use the Artoh Services for prohibited purposes may result in immediate Transaction rejection, account suspension, or termination, and you will be liable for any resulting losses or damages incurred by Artoh or our Local Partners.
6.4 You are responsible for monitoring your Artoh Account and Transaction confirmations to detect and report any errors, discrepancies, or unauthorized activity. If you fail to receive a Transaction confirmation or notice any issues with a Transaction, you must notify us within 24 hours of the expected confirmation time at support@artoh.com. Your failure to report such issues within this timeframe waives your right to dispute the Transaction or seek recourse from us, except where prohibited by applicable law. We reserve the right to investigate and correct any reported errors, but we are not obligated to reverse or adjust Transactions unless required by law or our policies.
7.1 Confidentiality
The contents of these terms, including but not limited to Quotes, Fees, exchange rates, and operational details of the Artoh Services, constitute confidential information belonging to Artoh. You agree not to disclose this information to any third party without our prior written consent, except where required by law or legal order. If disclosure is compelled by law, you must notify us promptly at support@artoh.com (unless prohibited) to allow us to seek protective measures. This obligation survives the termination of your Artoh Account or these terms.
7.2 E-Sign and Electronic Communications Consent
By using the Artoh Services, you agree to receive all communications from Artoh electronically. Full details of your E-Sign consent, including system requirements, withdrawal instructions, and delivery obligations, are provided in Exhibit A: E-SIGN CONSENT DISCLOSURE, which forms part of this Agreement.
7.3 Intellectual Property
The text, graphics, logos, software, and other materials provided by Artoh (the “Artoh Materials”) are protected under U.S. and international copyright and trademark laws. You are granted a limited, non-exclusive right to use the Artoh Materials solely for the purpose of utilizing the Artoh Services as permitted by these terms. Any reproduction, distribution, or modification of the Artoh Materials for other purposes is expressly prohibited without our prior written consent.
7.4 Indemnification
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS Artoh, OUR LOCAL PARTNERS, AND OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (THE “INDEMNIFIED PARTIES”) FROM AND AGAINST ALL LOSSES, LIABILITIES, ATTORNEYS’ FEES, AND RELATED EXPENSES (“LOSSES”) ARISING FROM YOUR BREACH OF THESE TERMS, MISUSE OF THE ARTOH SERVICES, OR ANY THIRD-PARTY CLAIMS RELATED TO YOUR TRANSACTIONS OR ACCOUNT ACTIVITY.
7.5.1 THE ARTOH SERVICES ARE PROVIDED “AS-IS” AND “AS-AVAILABLE” WITHOUT WARRANTY OF ANY KIND, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE THAT THE ARTOH SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR TIMELY, NOR THAT TRANSACTIONS WILL BE COMPLETED WITHIN A SPECIFIC TIMEFRAME.
7.5.2 Neither Artoh, our Local Partners, nor their respective affiliates will be liable for losses arising from: (a) delays or errors by Local Partners; (b) changes in currency regulations; (c) recipient account issues; or (d) your failure to provide accurate information, except where caused by our gross negligence or willful misconduct. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, UNLESS REQUIRED BY LAW.
7.6.1 All disputes (“Claims”) arising from these terms will be resolved by binding arbitration or small claims court. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND CLASS ACTIONS. Arbitration will be conducted by the American Arbitration Association (AAA) in Delaware under its rules. You waive your right to a jury trial and class actions. Delaware law applies.
7.6.2 Parties must attempt mediation via AAA in Delaware within 60 days before arbitration, unless statute of limitations requires earlier filing.
7.6.3 The arbitrator’s decision is final; hearings occur in your federal judicial district or Delaware if remote.
7.6.4 Delaware law applies; unenforceable provisions severed without affecting others.
7.6.5 Opt out within 30 days by emailing support@artoh.com with your details.
7.7 Governing Law These terms are governed by Delaware law, without regard to conflict of law principles. Non-arbitrable disputes will be resolved in Delaware state or federal courts.
7.8 Term These terms are effective for an initial 12-month term, renewing automatically unless terminated with 30 days’ notice by either party.
7.9 Force Majeure We are not liable for delays or failures due to acts of God, war, government actions, or other events beyond our control.
7.10 Amendments We may amend these terms, notifying you via email or your Artoh Account. Continued use post-amendment constitutes consent.
7.11 Marketing and Promotional Use By using the Artoh Services, you grant Artoh a non-exclusive, royalty-free right to use your company's name and logo solely for promotional and marketing purposes, including on Artoh's website and marketing materials, unless you explicitly request otherwise in writing by contacting us at support@artoh.com.
Exhibit A
Disclosures
Artoh E-SIGN CONSENT DISCLOSURE
Statement of Electronic Disclosure:
In order to electronically review and retrieve the documents related to your account(s) with Artoh Inc and delivered to you in connection with this request for consent (Documents), you will first need to review and accept this consent form.
With your consent, Artoh Inc can deliver the Documents and other disclosures and contracts related to your account(s) to you by displaying or delivering them electronically, and requesting that you print or download them and retain them for your records.
This notice contains important information that you are entitled to receive before you consent to electronic records and electronic signatures in connection with your account(s) at Artoh Inc. Please read this notice carefully and print or download a copy for your files.
After you have read this information, if you agree to receive and accept the Documents from Artoh Inc electronically, and if you agree to general use of electronic records and electronic signatures in connection with your account(s) at Artoh Inc, please acknowledge your acceptance of this consent by checking the box before you are able to continue with your application. In doing so, you are providing your affirmative consent to use electronic communications. By checking the box, you are also confirming that you meet the system requirements described below, that you have demonstrated your ability to receive, retain, and view electronic documents on your access device, and that you have a current email address.
You have the right to change back to non-electronic delivery of statements. We do not offer a non-electronic delivery of statements. If you choose this option, you agree that your account(s) will be closed, and existing balance(s) will be returned to you.
You agree to print out or download the Documents when we advise you to do so and keep them for your records. If you have any trouble printing or downloading any of the Documents, you may contact us by telephone at (650) 963-7177 or by email at support@artoh.com
If you wish to change your notification email address, you may do so within the mobile app, by logging in to your account through our website, by telephone at (650) 963-7177 or by email at support@artoh.com
In order to access the Documents electronically, you must have:
A computer or mobile device with an Internet connection
Insert your computer and browser requirements here: Examples would be: We support personal computers, Android and current IOS platforms for both phone and tablets; and Internet Explorer, Microsoft Edge, Safari, Chrome browsers
Note: “Financial institutions must provide consumers with a statement detailing the hardware and software requirements to access and retain electronic records.”
The ability to view and retain Portable Document Format (PDF) files
An email address
Either a printer, hard drive or other storage device
You represent that you have the hardware, software, email address and capacities described above, and your ability to read this Consent demonstrates that you have the necessary hardware and software to receive Communications electronically.
Your consent does not mean that Artoh Inc must provide all Documents related to your account(s) electronically. Artoh Inc, at its option, may deliver documents or otherwise communicate with you on paper if it chooses to do so. Artoh Inc may also require that certain communications from you be delivered to Artoh Inc on paper at a specific address.
I have read the information about the use of electronic records, disclosures, notices, and email, and consent to use of electronic records for the delivery of documents, including disclosures and other notices, in connection with my account(s) at Artoh Inc. I have been able to view this information using my computer and software. I have an account with an Internet Service Provider, and I am able to send email and receive emails with hyperlinks to websites and attached files. I also consent to the use of electronic records and electronic signatures in connection with my account(s) to Artoh Inc in place of written documents and handwritten signatures.
IMPORTANT: PLEASE PRINT AND RETAIN THIS CONSENT AND AUTHORIZATION
ARTOH ERROR CORRECTION NOTICE
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
Telephone us at +1 (650) 963-7177, write us at 169 Madison Ave #2151, New York, NY 10016, or email us at support@artoh.com, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error and the date when the transfer took place.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide you with a provisional credit to your account within 10 business days for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provide a provisional credit to your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will advise you of the results within ten (10) business days after completing our investigation. If we decide that an error didn’t occur, we will withdraw any previously issued provisional credit placed in your account and send you a written explanation of our decision. Note that you may ask for copies of the documents that we used in our investigation.
USA PATRIOT ACT NOTICE
Important information about procedures for opening or changing an account under the USA Patriot Act
To help the government fight the funding of terrorism and money laundering activities, Section 326 of the USA PATRIOT ACT requires all financial institutions to obtain, verify and record information that identifies each person who opens an account or changes an existing account.
When you open an account or change an existing account, we will ask for the following:
Financial Institutions are permitted to impose and implement additional identity verification procedures when deemed necessary and appropriate, as specified under the Act.
Exhibit B
Stablecoin Risk Disclosures
There are several risks associated with buying and selling Stablecoins. By accessing and using the Artoh Services, you are promising us that you have read and understand the following Stablecoin Risk Disclosures.
1. Unique Features of Stablecoins. Stablecoins are not legal tender in the United States.
2. Stability, Valuation, and Liquidity. The price of Stablecoins is based on the reputation of the Issuer, the financial institution and the jurisdiction where the Issuer stores the Fiat Currency associated with the Stablecoin, the stability of the Blockchain on which the Stablecoins are issued, the laws that apply to Stablecoins and many other factors. Some Stablecoins may lose all of their value, or you may be unable to redeem Stablecoins for Fiat Currency as a result of one or a combination of these factors.
3. Cybersecurity. The cybersecurity risks of Stablecoins and related Cryptocurrency Wallets include hacking vulnerabilities and a risk that Blockchains may not be immutable. A cybersecurity event could result in a substantial, immediate and irreversible loss of your Stablecoins. Even a minor cybersecurity event in a Stablecoin is likely to result in a loss of value or ability to redeem a Stablecoin.
4. Stablecoin Issuers, Intermediaries and Custodians. Regulation of Stablecoins is constantly evolving. A lack of regulatory oversight creates a risk that an Issuer may not hold enough Fiat Currency to satisfy its obligations to redeem Stablecoins, and that such deficiency may not be easily identified or discovered. In addition, many Issuers and their service providers have experienced significant outages, downtime and processing delays, and may have a higher level of operational risk than traditional financial institutions.
5. Regulatory Landscape. Stablecoins currently face an uncertain regulatory landscape. In the United States, Stablecoins are subject to limited federal oversight, and state regulations that apply to Stablecoins vary from state to state and may be inconsistently applied. In addition, Stablecoins may be regulated by additional federal regulators in the future. Such laws and regulations may impact the price of Stablecoins and their acceptance by users, merchants and service providers.
6. Technology. The relatively new and rapidly evolving technology underlying Stablecoins introduces unique risks. For example, a unique private key is required to access, use or transfer a Stablecoin on a Blockchain. The loss, theft or destruction of a private key may result in an irreversible loss.
Exhibit C
Prohibited Activities
You will not use the Artoh Services to undertake or enable by you or any third party (the “Prohibited Activities List”): unlawful or abusive activity, fraud, unlawful gambling, intellectual property infringement, investment or credit services, check cashing, bail bonds, collections agencies, counterfeit or unauthorized goods, drugs and drug paraphernalia (including pseudo pharmaceuticals), substances designed to mimic illegal drugs, adult content and services, multi-level marketing, unfair, predatory or deceptive practices, money services, and any business that Artoh believes poses elevated financial risk, legal liability, or violate card network rules or bank policies. Artoh may update this Prohibited Activities List at any time upon notice to you.